Due to the current COVID-19 Pandemic there may be some delays to the shipping of your products. We will still be dispatching items within the timeframe below, however the shipping time (especially international shipping) may be increased.
For change of mind, you will be responsible for paying for your own shipping costs for returning your item. We will only provide a credit note for the cost of the product.
Depending on where you live, the time it may take for your exchanged product to reach you may vary and we will attempt to send your replacement as soon as possible.
We strongly suggest using a trackable shipping service or purchasing shipping insurance. All return parcels remain the responsibility of the purchaser until received by Désirs de Voyage.
In the event that you have received a faulty item, please contact us at Kristi@desirsdevoyage.com.au straight away so we can organise your return.
Shipping costs are non-refundable.
All orders are always aimed to be dispatched within 1-2 business days.
Désirs de Voyage will not be held liable for any customs/duties/taxes related fees that might be incurred from orders international to Australia. These fees are the responsibility of the purchaser.
Standard Shipping $12.50 AUD (2-6 business days)
Express Shipping: $18.50 AUD (1-3 business days)
Free Standard Shipping on orders over $100AUD
Standard International: $25 AUD (6-12 business days)
Express International: $40 AUD (4-6 business days)
Free Standard Shipping on orders over $200 AUD